dreamji Frequently Asked Questions

To create a dreamji account, click the dreamji Login button in the navigation, then select "Register." Fill in your full legal name, Philippine mobile number, email address, date of birth, and preferred username and password. You'll receive a one-time PIN (OTP) via SMS to verify your number. Once confirmed, your dreamji account is active and ready to use. The entire process takes under three minutes.

The minimum age to register and play on dreamji is 21 years old, as required by PAGCOR regulations and Philippine gaming law. You must be at least 21 at the time of registration and throughout your use of the platform. dreamji enforces this through date-of-birth collection at sign-up and mandatory KYC identity verification before any withdrawal is processed. Accounts found to belong to persons under 21 will be immediately terminated.

KYC (Know Your Customer) verification on dreamji requires a valid Philippine government-issued photo ID. Accepted documents include: SSS ID, PhilHealth ID, Philippine Passport, Driver's License, UMID card, or Voter's ID. For higher withdrawal thresholds, dreamji may additionally request proof of address such as a recent utility bill or bank statement in your name issued within the last three months. KYC is required before your first withdrawal can be processed.

No. dreamji strictly enforces a one-account-per-person policy. Creating multiple accounts — whether under the same identity or different ones — is a serious violation of dreamji's Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of all balances. If you've lost access to your existing account, contact dreamji support at [email protected] to recover it rather than creating a new one.

On the dreamji Login page, click "Forgot Password." Enter your registered Philippine mobile number or email address, and dreamji will send you a password reset link or OTP. Follow the prompts to set a new password. If you no longer have access to your registered mobile number or email, contact dreamji's 24/7 support team at [email protected] with your registered name and KYC details to verify your identity and regain access.

To close your dreamji account voluntarily, contact [email protected] with the subject "Account Closure Request." A support agent will verify your identity and process the closure. Any remaining Wallet balance (excluding uncleared bonus funds) will be returned to your registered payment method following standard withdrawal procedures. Note that account closure is different from self-exclusion — if you're closing because of gambling concerns, self-exclusion may be more appropriate. See our Responsible Gaming page for details.

dreamji accepts the following payment methods for Filipino players: GCash, PayMaya, BPI (Bank of the Philippine Islands), BDO (Banco de Oro), and Metrobank. All transactions are denominated in Philippine Peso (PHP). For fastest processing, GCash and PayMaya deposits are recommended — they are typically credited to your dreamji Wallet within seconds. Bank transfers via BPI, BDO, and Metrobank may take 15 minutes to one business day depending on your bank.

The minimum deposit on dreamji is ₱100. This applies across all accepted payment methods — GCash, PayMaya, BPI, BDO, and Metrobank. dreamji does not charge a deposit processing fee. However, your payment provider (e.g., GCash or your bank) may apply its own transaction fee, which is outside dreamji's control. Always check your payment app before depositing to confirm any applicable provider fees.

For KYC-verified dreamji accounts, GCash withdrawals are typically processed within 5 minutes of request submission. In rare cases during peak periods, GCash withdrawals may take up to 30 minutes. dreamji processes withdrawals 24 hours a day, seven days a week — including Philippine public holidays. The fastest way to ensure quick GCash withdrawal on dreamji is to complete your KYC verification before submitting your first withdrawal request.

The minimum withdrawal amount on dreamji is ₱200. For bank transfer withdrawals via BPI, BDO, and Metrobank, processing typically takes one to three business days from the time dreamji approves the request. GCash and PayMaya withdrawals are processed within minutes. dreamji does not charge withdrawal fees, but please note that some banks may apply their own inward transfer charges, which dreamji cannot waive.

The most common reasons for a delayed dreamji withdrawal are: (1) your KYC verification has not been completed — this is required before your first withdrawal; (2) your withdrawal triggered dreamji's fraud detection review due to an unusual amount or pattern; (3) there is a pending bank holiday affecting BPI, BDO, or Metrobank processing. If your withdrawal has been pending for more than 24 hours, contact dreamji support at [email protected] with your transaction reference number for a status update.

dreamji offers a wide selection of online casino games for Filipino players including: live dealer casino games (baccarat, roulette, blackjack, and sic bo with real-time Filipino-language dealers), online slot games from top providers including JILI slots, fishing games (Monkey King Fishing and Fishing Kui Li), bingo rooms, and table games. The dreamji game library is updated regularly with new titles. Check the dreamji Casino page for the full current selection.

Yes. All RNG (Random Number Generator) powered games on dreamji — including slots, bingo, and fishing games — use certified software from licensed third-party providers whose RNG systems are independently audited for fairness. Live dealer games on dreamji use physical equipment (cards, wheels, dice) dealt in real time from licensed live studios, making manipulation technically impossible. dreamji publishes theoretical RTP (Return to Player) percentages for all slot games in the respective game help screens.

Yes — dreamji is fully optimized for mobile play. The dreamji platform is accessible via any modern mobile browser on Android and iOS without needing to download a separate app. All games, including live dealer tables, JILI slots, bingo rooms, and fishing games, are playable on mobile. The dreamji mobile interface automatically adjusts to your screen size. For the best mobile experience, use a stable Wi-Fi or 4G/5G connection when playing live dealer games.

If your internet disconnects during a live game on dreamji, the game round in progress will be resolved automatically by the server based on the game outcome that occurred — the result is not affected by your disconnection. For RNG-powered slots and table games, any round that was already placed and processed before the disconnection stands. If you believe a disconnection caused an incorrect result or a round was not credited, contact dreamji support at [email protected] with the game name, time, and approximate bet amount.

Minimum bet sizes on dreamji vary by game. For JILI slot games, minimum bets typically start from ₱1 per spin, making them accessible even for casual Filipino players. Live dealer baccarat tables on dreamji generally have a minimum bet of ₱10 to ₱50 depending on the table. Bingo rooms and fishing games on dreamji have their own minimum stake levels displayed within each game interface. dreamji offers a range of table limits to suit both recreational players and high-stakes bettors.

dreamji regularly offers welcome bonuses to newly registered Filipino players, which may include a deposit match bonus, free spins on selected JILI slot games, or a combination of both. The specific welcome offer available to you will be displayed on your first login to dreamji after registration. All welcome bonuses are subject to wagering requirements and expiry periods specified at the time the offer is made. Visit the dreamji Login page to register and see the current welcome offer.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before it becomes withdrawable cash. For example, if dreamji credits you a ₱500 bonus with a 20x wagering requirement, you must place a total of ₱10,000 in bets before you can withdraw the bonus-derived winnings. Each dreamji promotion clearly states its wagering requirement, eligible games, and the time period within which the requirement must be completed.

No — bonus balances on dreamji are not withdrawable until the applicable wagering requirements have been fully completed. Your dreamji Wallet will show your real-money balance and bonus balance separately so you always know exactly what is withdrawable and what is still subject to wagering. If you request a withdrawal while a bonus is still active, dreamji may forfeit the bonus balance and any bonus-derived winnings before processing the withdrawal of your real-money balance.

Yes, dreamji operates a loyalty program that rewards consistent Filipino players with points, cashback offers, reload bonuses, and access to VIP promotions. The more you play across dreamji's games — slots, live casino, bingo, and fishing games — the more loyalty points you accumulate. Higher loyalty tiers unlock faster withdrawal processing, higher deposit limits, dedicated account management, and exclusive event invitations. Full details of dreamji's current loyalty tiers are available in the Promotions section after logging in.

Reload bonuses and cashback offers on dreamji are typically credited automatically to eligible accounts or require a single opt-in click from the Promotions page. Some offers require the use of a specific promo code at the time of deposit — the promo code will be communicated in dreamji's SMS or email notification about the offer. If an expected reload bonus has not appeared in your Wallet within 30 minutes of qualifying, contact dreamji support at [email protected] with the promotion name and your deposit confirmation.

dreamji operates within the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR), the government body responsible for overseeing online gaming activities in the Philippines. Playing on a PAGCOR-regulated platform like dreamji means your gameplay is governed by Philippine law, your funds are subject to regulatory oversight, and you have recourse through PAGCOR if disputes cannot be resolved directly with dreamji. dreamji is intended exclusively for Filipino players accessing the platform from within the Philippines.

Deposit limits and loss limits can be set directly from your dreamji Account settings under the Responsible Gaming section. You can set limits on a daily, weekly, or monthly basis. Limit reductions take effect immediately. Limit increases require a 48-hour cooling-off period before activation — giving you time to reconsider. dreamji strongly encourages all Filipino players to use these tools proactively as part of healthy gambling habits. More detail is available on our Responsible Gaming page.

To self-exclude from dreamji, email [email protected] with the subject "Self-Exclusion Request," include your registered mobile number and your desired exclusion period (3 months, 6 months, 1 year, 3 years, or permanent). dreamji will verify your identity and activate the exclusion within 24 hours. During self-exclusion, you cannot log in, deposit, or receive promotional communications from dreamji. Any pending withdrawals will still be processed. Self-exclusion is binding for the full chosen period — visit our Responsible Gaming page to learn more.

Yes. dreamji protects all player data using 256-bit SSL/TLS encryption for data in transit and encrypted storage for sensitive data at rest. dreamji operates in full compliance with the Philippine Data Privacy Act of 2012 (RA 10173) under the National Privacy Commission. Your personal and financial data is never sold to third parties. dreamji's security infrastructure undergoes regular third-party penetration testing. In the event of a data breach, dreamji is required to notify both the NPC and affected players within 72 hours. Full details in our Privacy Policy.